1. This website fenlandtextilestudio.com is owned and operated by
Fenland Textile Studio
If you need to contact us please use the details above.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, we will advise you of this and your payment will be refunded.
2.3 Images of products on this website are for illustrative purposes only. The colours may vary slightly from the image shown on the website and will not include any of the pictured accessories, for example photo frames.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual fabrics or threads.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is governed by the laws of England and Wales.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.3 Shipping charges will be shown prior to you placing your order.
3.4 You will be required to pay for the goods in full at the time of ordering.
3.5 We use secure payment facilities for online purchases through Paypal. You do not need a Paypal account to make a purchase and you can pay for your order by debit or credit card.
3.6 Promotional prices only apply during the period stated.
3.7 All prices quoted on our website are in UK pounds.
3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched from our office within a maximum 2 working days. Dispatch may be delayed in accordance with point 4.8
4.2 Your order may arrive in more than one delivery.
4.3 We will dispatch the goods to the premises you specify on your order. We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.
4.4 Disposal of packing materials is your responsibility.
4.5 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
4.6 Please check the goods on delivery – any products found to be missing or damaged should be notified to us via email.
4.7 If the goods are lost or damaged please report this to us within five working days from the delivery day.
4.8 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of God, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, use the contact form or write to us. We are unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days as you would do had you visited our studio, however you may not return any goods that have been partially or fully completed unless they are faulty.
5.6 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.7 We are not liable for any losses due to late, incorrect or lost deliveries.
5.8 We reserve the right to refuse replacements on any damaged items reported to us outside of five working days. Please refer to point 4.7.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email, contact form or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see point 4.7 for time restrictions.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our office and checked.
6.5 All of our kits have be extensively tested. If however you do find that you do not have enough thread to complete you kit please let us know via email. We will despatch extra thread at no cost to you.
6.6 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK. Goods do conform with USA Prop 65 legislation.
7.2 We do not accept liability for any consequential loss of profit or indirect losses.
8.1 All workshops must be paid for in full at least two weeks prior to the date it takes place. During payment if you have any specific food allergies please let us know.
8.2 Workshops will take place in our studio space which is accessible up a small flight of stairs. If you have significant mobility difficulties and would not manage our stairs, with enough prior warning we may be able to move the workshop to another area within the complex.
8.3 For most of our workshops at the studio all resources are provided. If the workshop requires you to provide resources a list will be sent to you at the time of booking.
8.4 Workshops are non-refundable so please check your diary carefully prior to booking. If you are unable to attend you could find someone to take your place – please email us providing the person’s name and contact details. Workshops are not able to be rescheduled due to your commitments.
8.5 In the unlikely event that a workshop is cancelled, we will attempt to give you as much warning as possible to the email address or phone number you have registered with us. We will refund your workshop fee or attempt to reschedule the workshop to a later date. However, we cannot accept responsibility for wasted travel or other costs or for disappointment.
8.6 At the studio and during a workshop safety advise will be provided on using all equipment. If this is not followed we are not responsible for any injuries that might result from this.
Website Disclaimer for: fenlandtextilestudio.com
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1. Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and From other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.