Privacy Policy

This privacy policy sets out how Fenland Textile Studio uses and protects any information that you give when you use this website.

Fenland Textile Studio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Fenland Textile Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th February 2018.

What we collect

If you make a purchase we collect the following information:

  • name
  • email address
  • your address
  • telephone number

If you sign up to our newsletter we collect the following information:

  • name
  • email address

What we do with the information we gather

Customer information is used solely for the purpose of making sure that we send your order to you, and making sure that it reaches the right person. We collect your contact information so that we can confirm that your order has been received and let you know when it has been dispatched.

This information is not used for any other purpose and is never shared with any other party under any circumstances.

You will only be signed up for our newsletter either if you specifically sign up for it, or if you leave the “Subscribe to our newsletter” box ticked if you place an order. The information supplied to us in this circumstances is used purely for sending you information through the newsletter, and for no other purpose. Again, your information is never shared with any other party under any circumstances.

You can unsubscribe from the newsletter at any time via the link at the bottom of the newsletter. Once you have unsubscribed your information is removed entirely from our database.

Security

Since 1st March 2017 we have improved security on our website. On the address bar you will see that there is a padlock symbol and if you are using Chrome you will see the word “Secure” to indicate this.  Customer information is stored on the secure server. Any customer information gathered on our previous website (prior to 1st March 2017), which did not have the same level of security, has been deleted.

All payments are handled securely through Paypal. If you pay by debit or credit card we do not have access to this information. 

Our newsletters are handled through Mailchimp and subscriber information is stored on their secure servers.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you place an order you can choose not to opt in to the newsletter.
  • If you would like your customer details removed from our system at any time please contact us using the contact form.
  • You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link at the bottom of the newsletter.

We will not sell, distribute or lease your personal information to third parties at any time.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us using the contact form.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us using the contact form as soon as possible. We will promptly correct any information found to be incorrect.