FAQs

How do I make a purchase?

Simply click add to basket on whichever product you want to buy. You can view and amend your basket by clicking on “view cart”. To complete your purchase, click on “checkout”. On the checkout page complete your details and make sure that you click the box to confirm that you accept our terms and conditions. Finally click on the “Proceed to Paypal” button to make your payment.

If you get an error message, try clearing your basket and trying again. If you continue to have problems please use the contact form to let us know and if need be we can arrange to take a debit/credit card payment over the phone.

Do I have to have a Paypal account to make a purchase?

No you don’t. All payments are handled securely by Paypal and you can either pay by through a Paypal account or by using a debit or credit card. To pay with a debit or credit card on the Paypal page simply click on the “Checkout as Guest” button which will allow you to enter your details.

Are your stitching kits suitable for all levels of expertise?

Yes. All of our kits use a running stitch or a variation of running stitch. The most important thing to remember is that consistency of stitch rather than size.

What happens if I run out of thread for my kit?

All of kits are extensively tested. However, there are inevitably some instances where people run out of thread. Simply contact us and we will post out more free of charge.

How do I transfer the pattern onto my fabric ready for stitching?

There are a huge variety of marking pens on the market today. There are pens that are air erasable, water soluble and heat erasable. A good old HB pencil can also be washed out. Before transferring any pattern you need to test your marking pen on the very edge of the cotton fabric to make sure that the mark can be removed. Transferring a pattern onto white cotton is very easy to do as once the white cotton is placed on top of the pattern you can see the black lines through it. If you are using a kit with a grey or blue fabric you might find that you need to hold it up against a window or use a light box.

How Do I Get My Newsletter Subscriber Discount?

If you sign up to receive our newsletter you will receive a welcome email with a special coupon code which gives you 20% off your first order. The email should arrive straight away. If you can’t see it in your inbox make sure that you also check your spam folder. If it is in your spam folder then make sure that you mark the email address as being safe to make sure that future emails arrive in your inbox.

If for some reason you don’t receive the welcome email then please use the contact form to let us know and we can send you an alternative discount code.

The discount code can either be applied at the basket page or the checkout. It only be used once. Please note that this special offer does not apply to threads or workshops.